1. General terms
At Northern Spirit, a registered trademark, we believe in simplicity! We want your shopping on our WebShop to be unique, motivating and above all simple. In addition, we love to receive feedback from our customers to improve your experience on our WebShop, but also our products, thanks to you.
Please don't hesitate to email us for any feedback, questions or ideas.
2. Orders
You can order our products here via our WebShop. Your orders will be 100% confirmed once you have received your order confirmation by email from Northern Spirit.
3. Price
All prices are displayed in EUR. These prices may vary depending on exchange rate fluctuations.
Prices shown on our website are for final consumers and include VAT when applicable. Shipping costs are not included and will be calculated at checkout.
- For customers within the European Union, prices include VAT (Value-Added Tax) applicable in France.
- For customers in the United Kingdom, VAT is included in the prices in accordance with UK tax rules via our Shopify Plus setup.
- For customers outside the EU and UK (e.g. Switzerland, Norway, Iceland, the United States, Canada and others), VAT is not included. Additional duties, taxes, or customs charges may apply upon delivery and are the responsibility of the customer. We recommend checking with your local customs office before placing an order.
4. Methods of Payment
The accepted payment methods are : Paypal and Bank transfer.
We will process and deliver your order after payment has been made. The items ordered will remain our property until full payment has been received, but the risk and liability to third parties relating to the items will pass to you only upon delivery of the items.
By submitting your order, you authorize us to carry out credit checks as well as to perform other checks to validate your payment and ensure that it is correctly carried out, in order to prevent fraudulent transactions and to verify the accuracy of the delivery information.
5. Delivery
We will make every effort to deliver the goods to you at the address provided when ordering, as long as we ensure delivery to your country of destination. (France, all of Europe, all DOM TOM, Switzerland, Luxembourg, Monaco)
Once the order has been placed, you will receive an email confirming your order. As soon as your order is ready to ship, you will receive an email confirming the shipment.
The delivery dates are indicative and not guaranteed. We will do our best to keep you informed of any delays in delivery, but we decline, to the extent permitted by law, any liability for losses, debts, costs, damages, costs or expenses resulting or not from a delay in delivery. delivery.
The risks relating to an item(s) sold will pass to you upon delivery. In the event of late delivery due to a failure on your part to fulfill your obligations, the risks will be transferred to you on the date on which delivery would have taken place without this failure. We will no longer be responsible for any loss or damage suffered by the goods ordered from the moment the risk passes to you.
6. Shipping
Packages are generally shipped within 48 hours after receipt of your payment.
The standard shipping method is sent by letter with tracking or Colissimo tracking depending on the dimensions of the package.
On your customer account, by going to the order concerned, you will find the tracking number and the link to track the shipment of packages.
This number is useful:
All packages are sent "sealed", oversized and protected.
If it seems damaged, you have the right to refuse it from your delivery person/postman and the package will be automatically returned to us
Please note that for all orders shipped to the United Kingdom, customs duties and VAT may apply upon delivery.
We ship our parcels under DAP (Delivered at Place) terms, which means:
- The prices displayed on our website do not include taxes and customs duties.
- UK customs authorities may apply additional charges upon receipt of the parcel.
- These fees are the responsibility of the customer and must be paid directly to the carrier.
7. Returns
Click here to learn how to make a return.
In accordance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days from the date you receive your order, without giving any reason.
To exercise this right, simply contact us by email at contact@northernspirit-sport.com within the 14-day period. You then have 14 additional days to return the products to us at your expense, in their original condition and packaging.
Once we receive and inspect the returned goods, we will refund you within 14 days, using the same payment method you used for the original order. Shipping fees are not refunded, unless the return is due to our mistake (e.g. wrong or defective item).
Returned items must be:
- Unworn, unwashed, and with original tags still attached
- Properly packaged to avoid damage during return shipping
This right of withdrawal applies only to individual consumers (not to business orders).
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