1. General terms
At Northern Spirit, a registered trademark, we believe in simplicity! We want your shopping on our WebShop to be unique, motivating and above all simple. In addition, we love to receive feedback from our customers to improve your experience on our WebShop, but also our products, thanks to you.
Please don't hesitate to email us for any feedback, questions or ideas.
You can order our products here via our WebShop. Your orders will be 100% confirmed once you have received your order confirmation by email from Northern Spirit.
All our prices are indicated in EUR. These prices can change at any time depending on the exchange costs.
The prices indicated on our site are those for the final consumer; they include VAT but exclude shipping costs.
4. Methods of Payment
The accepted payment methods are : Paypal and Bank transfer.
We will process and deliver your order after payment has been made. The items ordered will remain our property until full payment has been received, but the risk and liability to third parties relating to the items will pass to you only upon delivery of the items.
By submitting your order, you authorize us to carry out credit checks as well as to perform other checks to validate your payment and ensure that it is correctly carried out, in order to prevent fraudulent transactions and to verify the accuracy of the delivery information.
We will make every effort to deliver the goods to you at the address provided when ordering, as long as we ensure delivery to your country of destination. (France, all of Europe, all DOM TOM, Switzerland, Luxembourg, Monaco)
Once the order has been placed, you will receive an email confirming your order. As soon as your order is ready to ship, you will receive an email confirming the shipment.
The delivery dates are indicative and not guaranteed. We will do our best to keep you informed of any delays in delivery, but we decline, to the extent permitted by law, any liability for losses, debts, costs, damages, costs or expenses resulting or not from a delay in delivery. delivery.
The risks relating to an item(s) sold will pass to you upon delivery. In the event of late delivery due to a failure on your part to fulfill your obligations, the risks will be transferred to you on the date on which delivery would have taken place without this failure. We will no longer be responsible for any loss or damage suffered by the goods ordered from the moment the risk passes to you.
Packages are generally shipped within 48 hours after receipt of your payment.
The standard shipping method is sent by letter with tracking or Colissimo tracking depending on the dimensions of the package.
On your customer account, by going to the order concerned, you will find the tracking number and the link to track the shipment of packages.
This number is useful:
All packages are sent "sealed", oversized and protected.
If it seems damaged, you have the right to refuse it from your delivery person/postman and the package will be automatically returned to us
Are you not satisfied with your products? They don't suit you? You can change your mind !
- As a private customer, you have 15 days to return the goods to us.
- As a professional customer, you have 1 month to return the goods to us.
Northern Spirit undertakes to satisfy you and collect your items within 15 days from the delivery date attested by the interfaces of the carriers/deliverers.
Option 1: return for voucher
We do not refund money but only in the form of a voucher (reusable on our site within 6 months)
We will refund the shipping costs in this case if the customer has paid for them.
Option 2: return for exchange
- It's a mistake on our part: we send you a return slip by email
- This is a mistake on your part: you return the package to us at your expense and we reship at our expense.
How to return a product?
1. Print the invoice.
2. Circle the product (s) you wish to return.
3. Specify us on the document if you want an exchange or refund (read the conditions above). Put it in the return package.
- If the return is made via the french classic postal system (Colissimo), please send to the following address: WODABOX - CS 51031 - 13788 AUBAGNE CEDEX.
- If the return is made by any private carrier (DHL, UPS, FedEx, TNT, etc.), please send to the following address: WODABOX - Bt C 400 Avenue de Passe-Temps - 13400 AUBAGNE.