Free shipping over 99€ order (France & Europe). Learn more

By Sport Keep the North. More than just a tagline, our commitment to the community.

4 athletes are sitting on the floor in a sports box, and they are talking together after their workout. They are dressed in Northern Spirit sportswear, including shorts, sports bras, and t-shirts.

Help & FAQs

How can we help you?

Ordering

Can I modify or cancel my order?

To modify or cancel an order, please contact us and provide your order number.

  • If your order is already with the carrier, you won't be able to modify or cancel it. In this case, you'll need to return the product following the return instructions.
  • If you wanted another product that is no longer available, don't worry, we'll refund your order or, if you prefer, send you a voucher equivalent to the amount of your order.

What payment options are available?

You can use various payment methods: credit card, PayPal.

We accept all credit cards: Visa, Mastercard, American Express, and Carte Bleue.

Shipping

How do I change my delivery address?

When your order has still not been shipped, it is possible to change the delivery address by contacting our customer service.

After the shipment of your order, it is no longer possible to change the delivery address.

Can my order be delivered worldwide?

Our community is global. We deliver to all corners of the world, on every continent, in every country.

How can I track my order?

To track the delivery of your order, log in to your personal account to obtain your parcel tracking number.

Then, go to the carrier's website :

What is the delivery time for my order?

Your order is shipped within 48 hours of receiving your payment.

For standard shipping, please allow 2 to 8 days to receive your order.
Next-day delivery in France is possible with DHL Express, for an additional fee.
International delivery times depend on the destination.

You can calculate your shipping costs on the cart page. A calculator is provided for your convenience.

Feel free to contact us for more details.

What happens if my package is damaged?

All packages are shipped 'sealed', oversized, and protected.

If the package appears damaged to you, you can refuse it from your delivery person. The package will be automatically returned to us.

If your products are still in stock, we will promptly make a new shipment for you.

If, unfortunately, your products are no longer in stock, we will provide you with a voucher of equivalent value to place a new order on the website.

If your order is delayed:

If this is due to our side, we will notify you directly by email, or on our social media platforms.


If this is due to the carriers, we will contact them to find out more.

Feel free to contact us for more details.

My order is held up by customs.

We will take the necessary steps to unblock it. This may be due to missing information or documents. In this case, we may need to contact customs directly to provide the necessary documents.

Returns and Refunds

Can I get a refund for my order?

At Northern Spirit, we want to make sure that you will be happy with your experience on our e-shop.

That's why there are 3 possible options:

Option 1: Return for refund
We will automatically refund you in the form of a voucher usable on our site within 6 months. Upon request, we can also refund you to the payment method used for the order. Return shipping costs are at your expense.

Option 2: Return for exchange
Upon receiving your package, we will provide you with a voucher so you can order your new item. Return shipping costs are at your expense.

Option 3: Damaged item or our mistake
In this case, we will send you a prepaid return label and will send you another product upon receipt of the damaged or incorrectly sent item.

How long do I have to make a return?

If you are not satisfied by your products or they don't fit you, you can make a return.

  • As a private customer, you have 15 days to return the goods to us (on delivery date).
  • As a professional customer, you have 1 month to return the goods to us (on delivery date).

Northern Spirit undertakes to satisfy you and collect your items within 15 days from the delivery date attested by the interfaces of the carriers/deliverers.

How to return product(s)?

Send back the product(s) you wish to return directly or contact us if you want to file a complaint.

  • If the return is made via the French classic postal system (Colissimo), please send to the following address:

    NORTHERN SPIRIT

    CS 51031
    13788 AUBAGNE CEDEX.
  • If the return is made from countries outside France or by any private carrier (DHL, UPS, FedEx, TNT, etc.), please send to the following address:

    NORTHERN SPIRIT

    400 Avenue de Passe-Temps
    Bat C Wodabox
    13400 Aubagne
    FRANCE

The product must be returned in its entirety with its hangtag and its original packaging.

If the return does not meet these conditions, we reserve the right not to accept your request and keep the product.

ARE YOU STILL LOOKING FOR ANSWERS?

CONTACT US

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday.

  • BY CHAT

    Through the help bubble at the bottom left of any page on the website.

  • BY EMAIL

    If you have photos to send us, please use contact@northernspirit-sport.com.

  • BY USING THE FORM

    By filling out all the fields below to explain your request.