Help & FAQs

To modify or cancel an order, please contact us and provide your order number.

• If your order is already with the carrier, you won't be able to modify or cancel it. In this case, you'll need to return the product following the return instructions.
• If you wanted another product that is no longer available, don't worry, we'll refund your order or, if you prefer, send you a voucher equivalent to the amount of your order.

You can use various payment methods: credit card, PayPal.

We accept all credit cards: Visa, Mastercard, American Express, and Carte Bleue.

When your order has still not been shipped, it is possible to change the delivery address by contacting our customer service.

After the shipment of your order, it is no longer possible to change the delivery address.

Our community is global. We deliver to all corners of the world, on every continent, in every country.

To track the delivery of your order, log in to your personal account to obtain your parcel tracking number.

Then, go to the carrier's website :

• On this link for Post office shipping
• On this link for DHL shipping

Your order is shipped within 48 hours of receiving your payment.

For standard shipping, please allow 2 to 8 days to receive your order.
Next-day delivery in France is possible with DHL Express, for an additional fee.
International delivery times depend on the destination.

You can calculate your shipping costs on the cart page. A calculator is provided for your convenience.

Feel free to contact us for more details.

All packages are shipped 'sealed', oversized, and protected.

If the package appears damaged to you, you can refuse it from your delivery person. The package will be automatically returned to us.

If your products are still in stock, we will promptly make a new shipment for you.

If, unfortunately, your products are no longer in stock, we will provide you with a voucher of equivalent value to place a new order on the website.

If this is due to our side, we will notify you directly by email, or on our social media platforms.

If this is due to the carriers, we will contact them to find out more.

Feel free to contact us for more details.

We will take the necessary steps to unblock it. This may be due to missing information or documents. In this case, we may need to contact customs directly to provide the necessary documents.

At Northern Spirit, we want to make sure that you will be happy with your experience on our e-shop.

That's why there are 3 possible options:

Option 1: Return for refund
We will automatically refund you in the form of a voucher usable on our site within 6 months. Upon request, we can also refund you to the payment method used for the order. Return shipping costs are at your expense.

Option 2: Return for exchange
Upon receiving your package, we will provide you with a voucher so you can order your new item. Return shipping costs are at your expense.

Option 3: Damaged item or our mistake
In this case, we will send you a prepaid return label and will send you another product upon receipt of the damaged or incorrectly sent item.

If you are not satisfied by your products or they don't fit you, you can make a return.

• As a private customer, you have 15 days to return the goods to us (on delivery date).
• As a professional customer, you have 1 month to return the goods to us (on delivery date).

Northern Spirit undertakes to satisfy you and collect your items within 15 days from the delivery date attested by the interfaces of the carriers/deliverers.

Send back the product(s) you wish to return directly or contact us if you want to file a complaint.

Please send to the following address:

Beelog - Northern Spirit
273 Rue du Champ du Garet
69400 Arnas

If the return is made from countries outside France or by any private carrier (DHL, UPS, FedEx, TNT, etc.), please contact us.

The product must be returned in its entirety with its hangtag and its original packaging.

If the return does not meet these conditions, we reserve the right not to accept your request and keep the product.